Terms & Conditions

These Terms and Conditions explain how Watch and Bullion sells watches and any jewellery or accessories offered through watchandbullion.com, by telephone, WhatsApp, email or in person. Please read them before purchasing. Nothing in these Terms reduces any statutory rights that apply to you.

1. About Watch and Bullion

The seller is Watch and Bullion, a business operating in Gibraltar under business name registration number 10253. Our trading address is Unit 1/6E, Grand Casemates Arcade, Gibraltar.

You can contact us by email at info@watchandbullion.com, by telephone on +350 200 77010, or by WhatsApp on +350 540 11079. Written notices about cancellations, returns and warranty claims may be sent by email or WhatsApp.

2. Consumers and business customers

A consumer is an individual purchasing wholly or mainly for purposes outside their trade or profession. A business customer includes a watch dealer, reseller or any person purchasing wholly or mainly for business purposes. You must be at least 18 years old to purchase from us.

Consumer rights referred to in these Terms apply only to consumers. Dealer and other business transactions are governed by section 17.

3. Products and descriptions

Each pre-owned or vintage watch is unique. We describe its condition, specification and included items as accurately as reasonably possible. Only boxes, papers, spare links and accessories expressly identified in the product description, invoice or written sales record are included.

Some manufacturer or stock images may be used, particularly for new or unworn watches. These are illustrative. Where stock images are used for a pre-owned or vintage watch, they will be identified as illustrative and actual photographs will be made available before purchase. Colour and scale may also vary between screens.

Watch and Bullion inspects every watch before sale and warrants that it is authentic and corresponds with its description. Any known aftermarket, replacement or non-original components will be disclosed before purchase.

A watch will be described as serviced only where we arranged the service or hold supporting documentation. Any other service history will be identified as information reported by a previous owner or supplier.

Timing, amplitude and pressure-test results record performance at the time of testing. Mechanical accuracy may vary with position, use, temperature, age and condition. No exact daily rate or water-resistance depth is guaranteed unless expressly agreed in writing.

4. Availability, orders and contract formation

Products displayed on our website are invitations to purchase and may also be offered through other channels. Because many watches are unique, availability is not guaranteed until cleared payment has been received.

Unless we agree otherwise in writing, an order becomes binding when we receive cleared payment. We will not dispatch or release a Product before cleared payment. If a Product has already sold, cannot be supplied, or has been listed at an obvious pricing error, we may decline the order and promptly refund any payment received.

For a watch sourced specifically for a customer, the deposit, balance, payment dates, cancellation position and point at which we commit to the supplier will be agreed individually in writing. A sourced watch is not automatically exempt from any mandatory consumer cancellation right merely because it was sourced for that customer.

5. Verification and compliance checks

We may require identification, proof of address, confirmation that the payment account belongs to the purchaser, source-of-funds information or other proportionate checks required for fraud prevention, sanctions compliance or anti-money-laundering obligations. We may delay acceptance or delivery while checks are completed and may decline or refund a transaction if satisfactory verification cannot be obtained.

6. Prices and payment

Website prices and payments made directly through the website are in pounds sterling (GBP). Payment may be made by bank transfer, by an accepted card over the telephone, or through XMoney where available. Direct payment in another supported currency may be agreed through one of our business accounts.

XMoney may allow a customer to fund a payment using cryptocurrency, but Watch and Bullion receives GBP. Any refund relating to that payment will be calculated from the GBP amount we received and will not be based on the quantity or later value of cryptocurrency used by the customer.

Refunds will normally be made by the original payment method where possible. Where we received EUR, USD or another agreed currency directly, the refund will be the same numerical amount in that currency. We are not responsible for exchange-rate movements, intermediary-bank charges or conversion fees outside our control.

7. Delivery, insurance and collection

Standard delivery and private transit insurance for the full value of the watch are normally included in the purchase price of a watch. UPS is our normal courier where suitable. Insurance is arranged privately and is not provided through the courier. Availability depends on the destination, courier service and insurance approval. Any exceptional delivery or insurance charge will be disclosed and agreed before purchase. Delivery and insurance for accessories, jewellery and other non-watch Products are not automatically included; any applicable charges will be confirmed before purchase.

For complex or particularly valuable deliveries, we may agree Ferrari Group or another specialist carrier, personal hand delivery, a secure meeting place or additional security. Any premium delivery arrangement and its price must be agreed before purchase.

International delivery is subject to courier availability, private-insurance approval, sanctions checks and destination restrictions. We may decline a destination before accepting payment or agree an alternative secure handover.

Every courier delivery arranged by us requires a signature and must be made to the customer’s verified address or another address approved by us in writing, such as the customer’s workplace. The customer must not authorise an unattended delivery or nominate a safe place.

If a parcel appears damaged or tampered with, the customer should photograph it, note the issue with the courier and contact us immediately, before opening it where practical. A failure to report immediately will not remove statutory rights where immediate reporting was not reasonably possible.

Where we arrange delivery, the Product remains at our risk until it is physically received by the customer or a recipient nominated by them. If the customer independently appoints a carrier or collection agent that we did not offer, risk passes when that carrier or agent collects the Product from us.

8. Import duties and destination taxes

International deliveries are made with destination duties and taxes unpaid. The importer or recipient is responsible for all sales tax, import duty, customs clearance charges and courier fees required to release the shipment. These amounts are not collected by Watch and Bullion and are additional to the Product, delivery and insurance charges.

If the customer refuses delivery, fails to complete customs clearance or stops communicating and the Product is returned, we may wait until it is safely received and all charges are known. To the extent permitted by law, we may deduct the actual documented return transport, storage, customs and reasonable administration costs caused by that failure from any refund.

Customs payments made directly to an authority or courier are not automatically refundable by Watch and Bullion because we did not receive them. The customer is responsible for applying to the relevant authority for any available repayment. We will provide reasonable supporting documents but cannot guarantee that a reclaim will succeed.

9. Distance-sale cancellation rights

A consumer who concludes an eligible contract entirely online, by telephone, WhatsApp or email normally has 14 days after receiving the Product to tell us that they wish to cancel, without giving a reason. A remotely concluded contract can remain a distance sale even if the customer later collects the Product from our shop.

Cancellation may be submitted through the online cancellation function, by email or by WhatsApp. The notice must identify the customer and the relevant order or invoice. After cancelling, the customer must return the Product without undue delay and no later than 14 days after giving notice, following our return instructions.

The customer pays the direct cost of fully insured return transport for a change-of-mind cancellation. We may arrange an approved courier and private insurance at the customer’s cost. The customer must package the Product securely, retain evidence of dispatch and comply with the carrier, insurance and customs instructions.

Where required by law, we refund the Product price and any amount paid for our standard insured outbound delivery. Where standard delivery and insurance were included in the purchase price, we do not deduct those outbound costs from a change-of-mind cancellation refund. If the customer expressly chose a premium delivery option above our available standard service, the additional cost of that choice is not refundable. This does not affect any lawful deduction for diminished value or the customer’s responsibility for change-of-mind return transport.

Returned Products will be inspected against their documented condition and contents at dispatch. We may deduct any reduction in value caused by wear, scratches, damage, missing items, removed protective stickers or handling beyond what is reasonably necessary to inspect the Product. The deduction may extend up to the full purchase price where the Product’s value has been reduced accordingly.

A return is invalid if a different Product is sent back, components have been substituted or there has been deliberate tampering. Suspected substitution or tampering may be reported to the appropriate authorities.

Refunds will be made without undue delay and normally within seven working days after inspection, subject always to the statutory deadline. We may withhold reimbursement until the Product has been received back or the customer supplies evidence of return where the law requires us to accept that evidence.

10. Purchases completed in our shop

There is no automatic change-of-mind return for a purchase agreed and completed in our Gibraltar shop. After inspecting the Product, we may offer an exchange or store credit at our discretion. This does not affect statutory remedies for a Product that is faulty, misdescribed or otherwise does not conform to the contract.

If a customer merely reserves a Product remotely and then inspects, agrees and pays for it in our shop, the transaction is treated as an in-store sale. Bracelet sizing is a normal service, removed links will be supplied, and sizing alone does not remove any statutory right that otherwise applies.

11. Faulty or misdescribed Products

Products must correspond with their description, be of satisfactory quality taking account of their age, price and disclosed condition, and be fit for any purpose expressly agreed with us. Pre-owned and vintage Products will show age-appropriate characteristics and wear disclosed before sale.

If a Product is faulty or misdescribed, contact us promptly. We will assess the Product and provide the remedy required by applicable law. We will not require a consumer to accept store credit instead of a remedy to which they are legally entitled. Approved necessary transport for a valid faulty-goods claim will be arranged or paid by Watch and Bullion.

12. Manufacturer warranties

Where a valid manufacturer warranty remains, its own conditions and transfer rules apply. The manufacturer warranty is additional to statutory consumer rights. The customer may contact Watch and Bullion for assistance, and the customer’s statutory contract remains with Watch and Bullion.

13. Watch and Bullion 12-month retail watch warranty

Every watch sold to a retail customer will have at least 12 months of warranty cover from delivery or collection. Where a manufacturer warranty has fewer than 12 months remaining, Watch and Bullion will cover the balance needed to provide 12 months in total. If the manufacturer warranty lasts longer, that longer manufacturer period continues on its own terms.

The Watch and Bullion warranty is personal to the original retail purchaser, must be claimed through that purchaser and is not transferable on a gift or resale. It does not apply to dealer or other business purchases unless expressly agreed in writing.

The warranty covers mechanical or electronic faults affecting the movement or stated functions during normal use. Normal battery depletion is excluded, although a fault in a quartz movement or electronic function may be covered.

The warranty does not cover fair wear and tear; cosmetic marks; scratches; polishing; strap deterioration; bracelet stretch; normal wear to clasps, seals or consumable components; theft or loss; accidental damage; impact; misuse; neglect; abnormal storage; failure to follow care instructions; or alteration, opening or repair by any person not approved by us in writing. A defect in a clasp, bracelet or other component that existed at sale will still be assessed.

14. Warranty claims and repairs

The customer must contact us promptly when a fault appears and stop using the watch where continued use may worsen the damage. The original fault will be assessed, but additional damage caused by knowingly continuing to use a malfunctioning watch is not covered.

Watch and Bullion controls the warranty remedy and must approve the repairer and estimate in writing before work begins. We may appoint a reputable local watchmaker in the customer’s country. We pay the approved repair and necessary insured transport. A customer may not commission third-party work and submit an invoice without our prior written approval.

If a quotation is excessive, cannot be verified, is outside the expected market rate, an unapproved invoice is supplied, or we have reasonable concerns about the integrity of a claim, we may require the watch to be returned using insured transport arranged and paid by us. Its identity, condition and supplied contents will be documented and inspected.

In those circumstances, after the watch is accepted back, we may end the sale and refund the full watch purchase price rather than repair and return it. The watch must be returned with all supplied items and without additional damage, substitution or tampering. This commercial warranty procedure does not reduce any mandatory statutory remedy.

15. Water resistance

All watches are pressure-tested before sale, but no dated certificate or continuing guarantee of the manufacturer’s original depth rating is provided unless expressly stated in writing. Water resistance is not the same as waterproofing and can change with age, impact, seals, temperature and use.

Water resistance is not guaranteed for vintage watches, and customers are advised not to swim with them. The Watch and Bullion warranty does not cover water ingress caused by an open or insufficiently secured crown or valve, use of pushers underwater contrary to guidance, exceeding stated limits, impact, damage, misuse, failure to follow care instructions or swimming with a vintage watch.

If water ingress is suspected, the customer must stop using or operating the watch and contact us immediately. We will arrange a professional assessment. If the assessment identifies a covered defect, we pay the approved remedy. If it reasonably identifies an excluded cause or customer misuse, the customer is responsible for the inspection, transport and repair costs.

16. Transit loss or damage

For an insured delivery arranged by us, the customer deals directly with Watch and Bullion and we manage the courier and private-insurance claim. The customer must provide reasonable photographs, packaging, statements or other evidence requested for the claim.

17. Dealer and business sales

A dealer or other business transaction is binding once agreed and carries no change-of-mind return right. No Watch and Bullion warranty applies unless we expressly agree one in writing for that transaction. Nothing in this section excludes liability for fraud, deliberate misrepresentation, a material difference from the agreed description or any liability that cannot lawfully be excluded.

For business customers, to the fullest extent permitted by law, our total liability relating to a Product is limited to the price paid for it. We are not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, anticipated saving or goodwill.

18. Liability to consumers

Nothing in these Terms creates an entitlement beyond the customer’s legal rights. To the fullest extent permitted by law, our total liability will not exceed the price paid for the relevant Product. This does not limit liability where doing so would be unlawful, including liability for fraud, deliberate misrepresentation, or death or personal injury caused by negligence.

We are not responsible for business losses arising from a consumer purchase or for losses that were not reasonably foreseeable when the contract was made.

19. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, customs delay, industrial action, natural disaster, epidemic, war, civil disorder, government restriction or communications failure. We will contact the customer as soon as reasonably possible and take reasonable steps to reduce the effect. Mandatory cancellation or refund rights remain unaffected.

20. Complaints and communications

Please contact us first by email or WhatsApp so that we have a reasonable opportunity to investigate and resolve any complaint. References to writing in these Terms include email and WhatsApp. We may contact the customer using the details supplied with the order.

21. Governing law and jurisdiction

These Terms and each Contract are governed by Gibraltar law. Subject to any mandatory rights available to a consumer under applicable law, the courts of Gibraltar shall have jurisdiction. For contracts with business customers, the courts of Gibraltar shall have exclusive jurisdiction.

22. General

If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right is not a waiver of that right. We may update these Terms for future transactions; the version in force when the relevant contract is formed will apply.

Last updated: 7 September 2026